I have written before about TripIt. TripIt is a travel organization website that allows you to forward your reservation confirmations to the website and it automatically builds a travel itinerary for you. When I wrote about TripIt before, I had not yet tried it.
I am currently traveling in the Pacific Northwest right now and have used TripIt to organize my trips. After trying it out, I admit that I love it.
Adding reservations is a piece of cake. You simply forward them to plans@tripit.com. You assign them to a trip on the website and your trip is automatically populated with the reservation information as well as information such as weather, maps, and directions.
Also, they have great customer service. I made reservations with a regional hotel chain as well as a single hotel. TripIt could not automatically interpret the reservation information. This means that I had to enter the information manually (not really an onerous task). Given that I might stay with either hotel in the future, however, I submitted a request to TripIt for them to add these reservations to their programming.
I received a personal response from someone at TripIt who asked me to resubmit the reservation email and copy her on it. After doing so, I received a second email from her telling me that TripIt has parsed the information from my emails and added them to my trip.
Additionally, I can easily access TripIt via the web browser on my telephone. Plus, I can send an email to TripIt and the service will email my trip to me. This is very convienant while traveling.
In sum, this is a great service, that is easy to use, and is staffed by friendly, helpful people. What is not to like? I will be using TripIt for any future trips.